login information does not exist!

bastian's Avatar


07 Mar, 2016 01:43 AM

I get this error on a fresh installation of Secretary when I try to login via the /cms/login.php:

Sorry, that login information does not exist! Please try again.

The login information is the one I just created during the install right?
followed every step of the installation but alas.
trying Secretary as an alternative to indexhibit but I'm very new to the whole thing.


  1. 1 Posted by Toshiba on 26 Mar, 2016 10:48 AM

    Toshiba's Avatar

    Same problem here.
    Clicking Submit in install.php leads to a blank page with Secretary header, attempt to login after that shouts "Sorry, that login information does not exist! Please try again."
    Tested Chrome 49 and IE 11. Database (MySql 5.1.41) is filled with content (no user is created though), so connection to DB works. site.php is created too and config.inc.php is updated as well.
    Noticed I was still running PHP 5.4, switched to 5.6 and problem still there.
    Too bad!

  2. 2 Posted by sol on 03 Apr, 2016 07:12 AM

    sol's Avatar

    Hi, same problem, I've made a couple of fresh installs to see if it's something i did wrong, but it keeps appearing :(

  3. 3 Posted by sol on 03 Apr, 2016 09:04 AM

    sol's Avatar

    This comment was split into a new discussion: login information does not exist!

    Hi again,

    i just realised that in white on white (so not readable) i have an error log, i can send, if thats useful?


  4. 4 Posted by koki on 08 Apr, 2016 04:36 PM

    koki's Avatar

    i have the same problem... is there any solution yet? also tried changing the permissions from 755 to 777 (as was suggested in another thread), but the login fail message keeps appearing...

  5. 5 Posted by Sean on 20 Apr, 2016 12:15 AM

    Sean's Avatar

    Just noticed I have the same issue. Any advice? Trying a fresh install now but so far can't find anything wrong .

    Was there a recent exploit or something? Why is this happening all at the same time?

  6. 6 Posted by David on 02 Jul, 2016 09:46 AM

    David's Avatar

    Hi, I have the same problem.
    Here's the white on white error message (where site is my website name):

    MySQL says: FUNCTION site.password_hash does not exist"

  7. 7 Posted by wes on 04 Jul, 2016 06:07 AM

    wes's Avatar

    Same problem, fresh install 4 times, no good.

    "Sorry, that login information does not exist! Please try again."

  8. 8 Posted by Timo Menke on 05 Jul, 2016 10:23 PM

    Timo Menke's Avatar

    Same problem!!! Mac, first install, all requirements met, no problem during install, but the same screen blocking my ID/password.

  9. 9 Posted by Oskar on 30 Jul, 2016 10:30 PM

    Oskar's Avatar

    Same Problem for me. Clicking submit after entering the details on install.php gives me a blue bar at the top on a white background. No site.php is generated and no entries are added to the database.

    Hope there can be some solution!

  10. 10 Posted by matthias on 01 Aug, 2016 09:21 PM

    matthias's Avatar

    same problem here! anyone ever found a solution?

  11. 11 Posted by matthias on 10 Aug, 2016 07:03 PM

    matthias's Avatar

    is this ever going to be resolved? would love to use the secretary, but now i just can't.

  12. Support Staff 12 Posted by Mikael on 07 Oct, 2016 07:28 PM

    Mikael's Avatar

    This is a odd one that has been seen a few times and is hard to troubleshoot. It often has something to do with the server configuration.

    I'm going to run some tests and see if it has to do with PHP versioning.

  13. Support Staff 13 Posted by Mikael on 07 Oct, 2016 07:32 PM

    Mikael's Avatar

    In the meantime, see if this works:

    • Create a file called config.inc.php in the [secretary_folder]/system/assistants folder
    • Paste this into and fill out the information appropriately:
    $settings['DB_SERVER']= "your_server";
    $settings['DB_NAME']= "database_name";
    $settings['DB_USERNAME']= "database_username";
    $settings['DB_PASSWORD']= "database_password";
    $settings['COOKIE_TIME']= "604800";
    $settings['COOKIE_PATH']= "/";
    $settings['COOKIE_DOMAIN']= ".";
    $settings['SKIN']= "starling";
  14. 14 Posted by wes on 11 Oct, 2016 01:17 AM

    wes's Avatar

    I was able to install and login into a new install of The Secretary 2.3 from 2012, from your GitHub page.


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